• Clients have the option to cancel their monthly dashboard (Lead Connector) subscription within the first 10 days of joining. However, please note that no refunds will be issued and you will be billed a cancellation fee based on the onboarding hours consumed.

• 12-Month Commitment:
  After the initial 10 days, clients are required to commit to a 12-month subscription starting from the date of joining. This commitment ensures the stability and continuity of the service. Billing is recurring and ongoing even after the end of the initial term.

• Upgrades or Downgrades:
  Clients are allowed to upgrade or downgrade their subscription at any time. Importantly, such changes does restart the 12-month commitment period.

• Pause Option:
  Clients are permitted to pause their subscription for up to 90 days once per year. During this pause period:

  • The client remains responsible for third-party phone and SMS charges.

  • Access to the Lead Connector dashboard is temporarily restricted.

By agreeing to these terms, clients acknowledge and accept the outlined policies governing cancellations, commitments, upgrades, downgrades, and pauses within the AD-IOS Lead Connector subscription.

For any further clarification or assistance, please contact our customer support.

[email protected] or submit a ticket at ad-ios.com/support/